PRIVACY POLICY

Last updated: 28th July 2025

Protecting your privacy is very important to us. This Privacy Policy explains how Stream Digital Ltd together with Motherwell Football Club (together referred to as "we", "us" or "our") collect and use your information and the choices you can make about the way your information is handled.

WHO WE ARE

Motherwell Football Club is the data controller, and Stream Digital Ltd acts as the data processor under the UK General Data Protection Regulation (UK GDPR). This means that Motherwell Football Club determines the purposes and means of processing your personal data, while Stream Digital Ltd processes that data on their behalf and in accordance with their instructions.

WHAT INFORMATION WE COLLECT AND WHY

When you subscribe to our Site, we may ask for certain personal information such as:

• Email address, postal address, age, gender, job type, and residence.

We collect this information to:

• Manage your account and provide customer service.
• Improve and personalise your experience on our site.
• Deliver targeted advertisements and promotional content.
• Ensure the technical security and functionality of our Site.
• Develop new products and services.
• Protect the intellectual property and restricted content.

LEGAL BASIS FOR PROCESSING DATA

We process your personal data under the following legal bases:

• Contractual Necessity – To provide you with services you have requested.
• Legitimate Interests – To improve our services, prevent fraud, and maintain security.
• Legal Compliance – To meet legal and regulatory obligations.
• Consent – For direct marketing and cookie usage, where required.

MARKETING CONTROL OPTIONS

You have control over how your personal data is used for marketing purposes:

• Opt-in/Opt-out Choices: You can choose whether to receive marketing communications from us when providing your details.
• Email Preferences: You can update your marketing preferences at any time by clicking the 'unsubscribe' link in any of our marketing emails.
• Direct Mail & SMS: You can opt out of postal or SMS marketing by updating your preferences in the Profile section of our website or by contacting us directly.
• Third-party Marketing: We will not share your personal data with third parties for marketing purposes without your explicit consent.

COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance user experience, analyse traffic, and deliver targeted ads.  For full details, please refer to our Cookie Policy which explains what types of cookies we use, their purpose, and how to control them.

DATA SECURITY

We implement security measures in compliance with ISO 27001:2022, including:

• Data Encryption: Personal data is encrypted both at rest and in transit.
• Access Controls: Role-based access ensures only authorized personnel can access sensitive data.
• Incident Response: We maintain an incident response plan to address data breaches promptly.
• Regular Audits: We conduct periodic security audits and risk assessments.

DATA RETENTION AND DISPOSAL

We retain personal data no longer than necessary for the purpose of collection, including legal, accounting, and reporting requirements.

- Customer account information: retained for 6 years after account closure.

- Marketing preferences: retained until you withdraw consent.

When data is no longer needed, it is securely deleted using encrypted wiping techniques.

YOUR RIGHTS UNDER DATA PROTECTION LAWS

You have the following rights regarding your personal data:

• Access & Correction: Request access or correction of your data.
• Deletion: Request deletion to your personal data in applicable situations.
• Processing Objection: Object to data processing under legitimate interests.
• Marketing Preferences: Opt-out of direct marketing at any time.
• Automated Decisions: Request human intervention in automated decisions affecting you.

DATA ACCESS REQUESTS (DSARs) & PROPORTIONALITY

Under UK GDPR, you have the right to submit Data Subject Access Requests (DSARs). We will respond within one month unless the request is complex or excessive, in which case we may extend the period by up to two additional months. We reserve the right to refuse manifestly unfounded or excessive requests.

UPDATING YOUR PERSONAL INFORMATION

To update any aspect of your personal information simply click on ‘Profile’ on our Site. It is your responsibility to provide us with true, accurate, complete, and updated registration information.

DISCLOSURE FOR LAW ENFORCEMENT PURPOSES

We may disclose personal data:

• To comply with applicable laws and legal requests.
• To prevent fraud, security threats, or enforce our Terms.

CONTACTING US & COMPLAINTS

For general inquiries or to exercise your rights please contact our Data Protection Officer:

Stream Digital Ltd 3 Rennie Square,

Brucefield Industrial Park,

Livingston,

West Lothian,

EH54 9DF

Email: MotherwellTV@Streamdigital.TV                            

If you are unsatisfied with our response, you may contact the Information Commissioner's Office (ICO):

ICO Address: Wycliffe House,

Water Lane,

Wilmslow,

Cheshire,

SK9 5AF

Helpline: 0303 123 1113 Website: https://www.ico.org.uk

AMENDMENTS TO OUR PRIVACY POLICY

We may update this Privacy Policy from time to time. Material changes will be posted on our site. Continued use of our services after any update constitutes your acceptance of the revised policy.

If any translation discrepancies arise, the English version will prevail.

By using our site, you consent to this Privacy Policy.